FAQ

Can I wash my backpack?

Absolutely! Our backpacks are made from durable corduroy. We suggest washing your backpack using a gentle cycle or by hand, both with cool water. When drying, hang your backpacks, but try to keep them out of direct sunlight whenever you can.

 

What will I be able to fit in my backpack?

The backpacks are intentionally crafted to hold everything necessary for a day trip, day-care, kinder or school! You can easily fit nappies, wipes, a change of clothes, a lunch box, two water bottles, and an iPad or laptop if required, along with all your miscellaneous items like keys and your phone.

 

What size are the backpacks?

The backpacks measure at 40cm H x 31cm W x 15cm D. 

 

What is the time frame for processing my order?

If you purchase a backpack with personalisation, kindly expect 7 business days for the personalisation turnaround and an additional 2 business days before your order is shipped. Should you opt for a backpack without personalisation, please expect a processing time of 2 business days before your order is shipped. After your order has been dispatched, you will receive shipping details via email.

*Please note that EXPRESS shipping does not speed up personalisation processing time, just the shipping time once posted.

 

There is a blue or white mark on my backpack! What is this?

Don't stress! This is just a wash off sewing marker that we use to ensure that your personalised embroidery is where it needs to be on the bag. Use a baby wipe and rub with the grain of the bag to remove this. Sometimes they can be stubborn and reappear soon after. Rest assured, these will completely disappear when you wash your backpack!